User:Kelaris/Sandbox5
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Admin Policy - Abridged:
Administrative Process:
Our volunteer team of moderators and administrators exist to maintain and contribute to the community direction goals of the server. They do this primarily through the ticket system and the in-game Admin Help (Ahelp) menu, either in response to a user request, complaint, or concern, or as a corrective action in response to behaviors observed to be outside the scope of our community rules and guidelines.
Team members typically use these systems to discuss with players matters of server expectations, concerns they may have over IC and/or OOC actions, and complaints levied against specific behaviors. Involvement in these systems does not imply that there will be punitive or corrective action; Communication is always the first step, and in the majority of cases, is often solely sufficient.
When an Admin Help or user ticket is received, it is also relayed into chats accessible by all team members. An available team member that is also in a position to assist will either reply and attempt to handle the issue, or inform the issuing party that the message has been received and is undergoing review. In cases more complex than something like a simple item request, team members will discuss with one or more colleagues on how to proceed, with any potential concerns noted and weighed into the response.
Management Tickets and Staff Complaints are handled by Head Administrators, Owners, or the System Admin exclusively. There has been precedent for such a ticket to be referred to a Senior Administrator, though this is uncommon and is a considered decision that is approved by several upper team members beforehand.
When tickets are created, a secondary channel is also generated to allow team members to discuss the ticket at hand, provide supporting evidence, logs, or relevant information to the discussion. Both the contents of the ticket and this secondary discussion channel are logged alongside any investigation threads pertaining to the ticket itself, for reference by Head Administrators or Owners in the case of appeals or further required action.
All in-game information - including whispers, subtle out of character conversations, emotes, actions, and any other shared data - is logged to the game server. Requests to view replays are noted internally amongst the team, and any abuse of access of these logs is treated with the highest severity. While administrators cannot view whispers, subtle emotes, and subtle out of character messages in-round, these messages are visible in logging, and may be reviewed during an ongoing investigation only if it is pertinent to a suitably severe case.
It is important to remember that team members do not void their desire or ability to participate in the game as a result of joining the administration team - They are both players and people, and volunteer their time freely to try and maintain comfort, safety, and ongoing consent for the community. Abuse of team members is not tolerated whatsoever; If you feel that a team member has made a mistake or acted inappropriately, you are encouraged to open a Management ticket or Staff complaint. The Den is a collaborative space, and without active communication between team members and the player base at large, it is impossible to effective maintain these core values.